The following is for guidance only and does not affect the Terms & Conditions.
Manor House (Kenilworth) Ltd is committed to protecting your privacy. We use the information we collect about you to administer your account only and are committed to keeping your information confidential.
Please read on for more details about our privacy policy.
What information do we collect?
When you place an order, we will need to know your name, e-mail address, delivery address, invoice address (if different), credit or debit card number and expiry date. This enables us to process and fulfil your orders and to contact you if there are any queries. We also request your telephone number, which allows us to contact you urgently if there is a problem with your order. We will communicate with you by e-mail, telephone, or letter.
How do we use the information?
At Manor House (Kenilworth) Ltd the information we collect is to make sure that pre or post-sales support that we send to you are relevant to you and the products that you have purchased. We may use the information we collect to occasionally request a company review based on your experience with us. In the event of warranty/guarantee issues where the manufacturer is required to assist, we may pass on relevant information to best resolve your issue (this may be direct contact details and details of the product purchased). We will never sell, rent, share, trade or give away any information we hold about you to 3 rd parties not directly involved in any query, support issue or pre/post-sales query.
Your rights
You have a right to ask for a copy of the information we hold on you and to have any inaccuracies corrected
Your consent
By using www.gratefireplace.co.uk , you consent to the collection, processing and use of this information by Manor House (Kenilworth) Ltd
Changes
Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Cookies
We do use ‘cookies’ which are small pieces of information that are stored on your computer’s hard drive by your browser. These allow Manor House (Kenilworth) Ltd to recognise you and to provide features to make your use of the Site easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this, please look at the help menu on your browser or see this helpful FAQ
In Summary
We are completely committed to protecting your privacy. If you have any comments or queries about our privacy policy, please e-mail us at customer.service@gratefireplace.co.uk
Further information
For further information regarding all aspects of Manor House (Kenilworth) Ltd with customers please see our full Terms & Conditions .
