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Stovax Heating Group Ltd. E-Policy Safeguarding Statement

Important Considerations Before Making Your Purchase

The Importance of Visiting a Retailer: The Stovax Heating Group Ltd. take great care to ensure that its products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. The Stovax Heating Group Ltd. recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed to all local and national regulations. For this reason, the Stovax Heating Group Ltd. strongly encourage you to visit one of its qualified independent retailers who will be able to provide you with the best support both before and after making your purchase.

Warranty: Your Retailer will be responsible for ensuring that the installation complies with the relevant Building Regulations and the rules in force, and is carried out by a suitably trained and qualified individual (HETAS registered or Gas Safe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your installation and User Manual. Statutory rights under the Consumer Rights Act 2015 as a purchaser of products manufactured by the Stovax Heating Group Ltd. are primarily against the retailer. Traditional methods of purchase may provide more direct/additional means of communicating such rights.

Please be aware that the Stovax Heating Group Ltd. do not offer technical support to products bought via nationwide online sales, where a Stovax Heating Group Ltd. qualified independent retailer would otherwise offer this support.